Well as an update to yesterday’s entry, I Recieved a call from a Catherin Brown at what she calls Corporate Headquarters, at 4:32PM yesterday, of course she leaves the office at 4:30PM, so my almost immediate (4:37PM) return call went unanswered. Her voicemail told me that she would be in at 8:00AM, as my internet service is down at home, I could not update. So starting at 8:01AM I started returning her call. Every time I called, I was sent directly to voice mail. At 8:21AM, I left her a long message, explaining that now that now Comcast has to be really aware that people’s livelihood often depend on internet and phone service these days, and their being unable to service down customers promptly, same day, next at the latest, their already terrible service is worsened. I also reminded her that I was told I could bring my box to the depot and get another, thus doing the service myself (I feel I should be paid the overtime hourly rate of their service technicians, as I am doing this after working a full day at my job), but the depot being unable, unwilling, and rude, I was not even able to fix the rather simple problem myself. So far, only Andrew, the third person I spoke with at Comcast, even attempted to help. All of the others are just there to blow you off, and waste the customers time. Further more Mark and Catherine wouldn’t even be calling if I hadn’t written this blog in the first place. It didn’t matter that I asked to speak to a supervisor. And of course the final straw is, after all of this is straightened out, I have already been told repeatedly that I will have to call back again to be give a credit for the down time. Utterly ridiculous! Comcast has obviously been given too much of a free ride by the government. Brian Roberts should have his service diconnected every time someone has even a remotely similar situation. Do you think that would help?

Here are some more links:

http://mediacitizen.blogspot.com/2006/07/comcast-problem-in-need-of-solution.html

http://www.allthingswatercolor.com/blogorama/?p=276
http://www.silwenae.org/blog/?p=872

http://www.comcastwatch.com/consumer/page.jsp?itemID=27030827

http://marklindner.info/blog/2008/02/12/comcast-is-off-to-a-very-bad-start/

http://www.philly.com/philly/business/16932066.html

http://www.savetheinternet.com/blog/2008/02/25/comcast-blocking-first-the-internet-now-the-public/

http://www.hookedongolfblog.com/2008/03/27/comcast-customer-service-sucks/

http://www.hookedongolfblog.com/2008/03/27/comcast-customer-service-sucks/

http://www.engadgethd.com/2008/03/20/is-your-comcast-hd-quality-up-to-snuff/

http://www.tvpredictions.com/2008/03/is-comcast-squeezing-your-hd-picture.html

http://badluckcity.wordpress.com/2008/02/28/comcast-again-chooses-to-side-with-the-devil/

http://www.alleyinsider.com/2008/2/comcasts_supporters_at_fcc_meeting_paid_sleeping_strangers

http://www.baltimoresun2.com/talk/showthread.php?p=3146888

http://aholtommontgomery.spaces.live.com/blog/cns!FBE07B9A8BA6161C!3300.entry

http://www.my3cents.com/showReview.cgi?id=32142

I think thats enough for right now, its been almost an hour since I called Ms. Brown at Comcast, no return call yet, I will write more later, if there is an update.

UPDATE 1: 9:50AM, Catherine Brown called me back and apologized. That is well and good, but doesn’t fix the issue. My internet and phone are still down. The guy better show up between 1 and 3 today. Imagine if it happened to her, do you think she would be happy with just an apology?

UPDATE 2: Comcast is in the house at 1:34PM.

UPDATE 3: Well we are 1 hour and 10 minutes into the repair. Either they are taking a nap, or there was something more than the modem wrong with our phone/internet connection.

UPDATE 4: Internet and Phone are back up! Now to wait for a little bit to see if Catherine Brown calls me to verify everything is ok, as she said she would…But at least we are up.

UPDATE 5: Catherine Brown called at 2:55PM.  And took care of crediting my account for the downtime.