Well Catherine Brown did call me this AM, and left me a message at 8:16 AM, I did ask to be called by 8:15 AM, but of course the clocks are all down at Comcast, and Timex can’t get to them until Friday, sometime between 1 and 3PM. She informed me, what I had informed her on the phone Saturday. That indeed there was an internet downage Saturday. Surprise! Or so was I supposed to act that way? Let’s see, I tell them its down and they verified, its down. Great customer service Comcast. I know its down if I tell you. Did they credit our accounts for the time down automatically, no. We have to call them, even if we called during the outage, to tell them again that it was down, and so that they can give us what they owe us. Not only that, if you called during the outage, they had an automated system designed to call you back to tell you the internet was back up. They called a number that I had told them not to call me on instead of the number that I asked to be called on. Comcast simply doesn’t care, and really there is no incentive for them to care. The government doesn’t do anything to stop them from ripping people off. In fact Arlen Spector recently started a whole Congressional overlook on how the Patriots cheated against the Eagles during the Super Bowl a few years ago. Did he care about the game, maybe he did, and lost some money betting on the Birds, but most likely he didn’t and just wanted to fight the fight for Comcast, whom is fighting the NFL over the NFL networks, and happen to be his biggest contributors. Thus giving the NFL a black eye. Great use of more of our tax monies eh? Comcast regularly shapes the internet speeds to suit their like, they say they are fighting pirating, they are not they are being given incentives by the big media players to do so. Whats worse they lied about doing so for months, even when confronted with the evidence. Only recently have they come clean, and still say they are doing it for your own good. They know better than you do after all. They regularly try to compress multiple channels into 1 channel, thus the artifacts you are so used to seeing on your screen while watching tv. And yet even with all of this extra compression they have the gall to say that you are getting HD quality pictures. Simply not true. They give you upload and download speeds much lower than advertised. They advertise great phone service, but when you are down it takes multiple days to get you back up, what about 911, does your heart attack wait until Friday between 1 and 3PM to happen? Then do they always show when they say the will. I can tell you of three times that they didn’t when I had appointments with them, and not even so much as a call saying we are backed up, and will not be able to get to you today, can we reschedule? No they just don’t show. And then when they finally do, and you have taken your 4th day off of work to be there for them, you have to call and argue with customer service to be credited the time your services were down. It’s appalling! When are the Attorney Generals going to do something about this for the people. Comcast must be stopped. It truly is Craptastic!

Here are some more links and the infamous video:

http://blog.wired.com/gadgets/2007/08/first-hand-expe.html

http://blog.tmcnet.com/blog/rich-tehrani/crm/comcast-customer-service.html

http://ladylucretia.livejournal.com/176494.html?thread=456302

http://www.football247indiana.com/news/10_25_2007d.php

http://steelkaleidoscopes.typepad.com/steel_kaleidoscopes/2006/07/comcast_a_terri.html

http://www.complaintsboard.com/complaints/loss-of-internet-signal-c26064.html

http://www.thesqueakywheel.com/complaints/2007/JUL/complaint15565.cfm

http://www.37signals.com/svn/posts/593-dont-make-me-scream

http://www.consumeraffairs.com/internet/comcast_isp.html

http://consumerist.com/consumer/complaints/why-i-canceled-comcast-313512.php

UPDATED: Just got TWITTERed this: http://www.comcastsupport.com/forms/contact/RickGermano/

Supposedly Rick Germano is a SVP at Comcast.  Please feel free to email him, with the above link, your Comcast horror stories.