comcast-play-games-is-now-chilltm

Yesterday, a Dave from Comcast called and left me a message.  I am assuming it is to further discuss what happened last week, as he just asked me to call him back, I am not sure.    But I have called him back.    On another couple of notes,  1.  I got the email I attached to this, showing their new Chill service.    I found it funny as it is only available on Win 2K and XP,  and yet they show a Mac G4 notebook in the ad.  Funny,  another point on how they just don’t get it.  And while, yes I a understand a non-techie may not notice, if you own a Mac, you notice because they show you the service on a machine like yours, and yours can’t run it.    Just a funny thing.  The second thing is something they are doing, possibly too well.   Last week during this outage, I also couldn’t log in, probably mistyped my password too many times,  so I reset it it.  At this point I have received no less than 7 emails and 5 snail mail letters, notifing me that I have changed my password.   I can tell you,  if they are so cash strapped that they need to keep raising our rates they could saves tons of money by just sending one snail mail letter notifying me that I changed my password.   For just me that may not be much,  but if they do that for all of their customers it could go to the hundred of thousands of dollars in postage.   Just an idea.   Thanks for keeping on top of it though,  and it is much better than most of your other standards, and the way to err, in favor of the customer instead of yourself Comcast.   You get enough bad word of mouth, as I can attest from the emails I have gotten in response to my blog.