Chasmo’s Place
Just a biomed, ma’am, just a biomed.Archive for Terrible
NFL Fires Shots at Comcast
This little snip was sent to my by my friend Buster:
NFL | NFL Network filing complaint
Thu, 17 Apr 2008 16:15:57 -0700
The Associated Press reports the NFL Network is filing a complaint with the Federal Communications Commission against Comcast. The network announced Thursday, April 17, it served Comcast with the required 10-day notice of its intent to file a complaint. The NFL Network is accusing Comcast of discriminatory and anticompetitive treatment in violation of the Cable Act of 1992
I doubt that anything will come of this, but it would help if other groups go after Comcast also. I don’t think that the NFL is made of Angels, they have their own way of gouging the consumer, but how many companies to I want to slap?
Comcast Continues Shananagins
This time its not me its the Father of Blogging, Dave Winer, whose account can be found at http://www.scripting.com/stories/2008/04/16/aNewReasonToHateComcast.html . Its really shows how sad Comcast is. Now that I know they actually read and respond to blogs, to nail the guy who started RSS feeds, which really power blogging and podcasts, is really just plain stupid.
Comcast he knows how to get the word out. I know you think you control the internet, but the fact is you only control some access, and people have tons of choices on how to get online. They are not forced by the municipalities that you take tax breaks from, and don’t return with what you promise. We know how to get the word out, and we are doing just that. Your actions will catch up to you.
More Comcast Rants
Well Catherine Brown did call me this AM, and left me a message at 8:16 AM, I did ask to be called by 8:15 AM, but of course the clocks are all down at Comcast, and Timex can’t get to them until Friday, sometime between 1 and 3PM. She informed me, what I had informed her on the phone Saturday. That indeed there was an internet downage Saturday. Surprise! Or so was I supposed to act that way? Let’s see, I tell them its down and they verified, its down. Great customer service Comcast. I know its down if I tell you. Did they credit our accounts for the time down automatically, no. We have to call them, even if we called during the outage, to tell them again that it was down, and so that they can give us what they owe us. Not only that, if you called during the outage, they had an automated system designed to call you back to tell you the internet was back up. They called a number that I had told them not to call me on instead of the number that I asked to be called on. Comcast simply doesn’t care, and really there is no incentive for them to care. The government doesn’t do anything to stop them from ripping people off. In fact Arlen Spector recently started a whole Congressional overlook on how the Patriots cheated against the Eagles during the Super Bowl a few years ago. Did he care about the game, maybe he did, and lost some money betting on the Birds, but most likely he didn’t and just wanted to fight the fight for Comcast, whom is fighting the NFL over the NFL networks, and happen to be his biggest contributors. Thus giving the NFL a black eye. Great use of more of our tax monies eh? Comcast regularly shapes the internet speeds to suit their like, they say they are fighting pirating, they are not they are being given incentives by the big media players to do so. Whats worse they lied about doing so for months, even when confronted with the evidence. Only recently have they come clean, and still say they are doing it for your own good. They know better than you do after all. They regularly try to compress multiple channels into 1 channel, thus the artifacts you are so used to seeing on your screen while watching tv. And yet even with all of this extra compression they have the gall to say that you are getting HD quality pictures. Simply not true. They give you upload and download speeds much lower than advertised. They advertise great phone service, but when you are down it takes multiple days to get you back up, what about 911, does your heart attack wait until Friday between 1 and 3PM to happen? Then do they always show when they say the will. I can tell you of three times that they didn’t when I had appointments with them, and not even so much as a call saying we are backed up, and will not be able to get to you today, can we reschedule? No they just don’t show. And then when they finally do, and you have taken your 4th day off of work to be there for them, you have to call and argue with customer service to be credited the time your services were down. It’s appalling! When are the Attorney Generals going to do something about this for the people. Comcast must be stopped. It truly is Craptastic!
Here are some more links and the infamous video:
http://blog.wired.com/gadgets/2007/08/first-hand-expe.html
http://blog.tmcnet.com/blog/rich-tehrani/crm/comcast-customer-service.html
http://ladylucretia.livejournal.com/176494.html?thread=456302
http://www.football247indiana.com/news/10_25_2007d.php
http://steelkaleidoscopes.typepad.com/steel_kaleidoscopes/2006/07/comcast_a_terri.html
http://www.complaintsboard.com/complaints/loss-of-internet-signal-c26064.html
http://www.thesqueakywheel.com/complaints/2007/JUL/complaint15565.cfm
http://www.37signals.com/svn/posts/593-dont-make-me-scream
http://www.consumeraffairs.com/internet/comcast_isp.html
http://consumerist.com/consumer/complaints/why-i-canceled-comcast-313512.php
UPDATED: Just got TWITTERed this: http://www.comcastsupport.com/forms/contact/RickGermano/
Supposedly Rick Germano is a SVP at Comcast. Please feel free to email him, with the above link, your Comcast horror stories.
Comcast Down Again, Almost Made 12 Hours Up
Well this AM I awoke to check my email, sorry, can’t do that, I am on Comcast. Tried to check google.com, no problem, cnn, problem but the kicker is comcast.net…problem. Well at least this time it wasn’t just me, its most of Philadelphia, and maybe more. I am not sure what they are doing today. If it were a service upgrade or something, they should do it in the middle of the night, not during the day. If it is a broken cable somewhere, they should be using all of the money that they are not paying in taxes or setting up a public access channel(they promised this one when they started in Philly, and still haven’t delivered, almost 20 years later, yet they still take all of their tax breaks, hmm, pretty good scam if you ask me). But no, they keep giving us crap for service, and I am sure they will soon be telling us about rate increases, that is what they usually do when this happens. Quick someone call Brian Roberts see if his services are down, or if he is getting a pay cut for all of the company’s complaints. No probably just bonuses. I called and left Catherine Brown a message demanding she call me by 8:15AM Monday, because you know those executives are no where to be found when there is trouble. What do they do again? Oh yeah, they steal our money, in return give us the internet, that we the tax paying citizens of the United States paid for the building of with our tax money. Remember people, the Internet was started by researcher working on Defense department research to share information, Comcast, Verizon, AOL, they are all just using what we built to make money off of it. I think we should demand these companies start to reimburse us for what we built for them. Oh sure they keep the infrastructure of it up, oh wait, today they proved they don’t do that, and of course they get huge tax breaks and government grants to do it also, again our tax money. Hmm, why do we pay for these services again? Well thanks Comcast! You win again, and rip us off.
